The Echo Chamber at Work

April 25, 2017
Posted by: Jessica Cornick, PhD
The Internet, in its infancy, was truly the “World Wide Web,” a place where all users had equal exposure to information. Now, thanks to digital advancements such as Facebook’s Newsfeed algorithms, social media filters, and ad blockers (to name only a few), our global network is looking more and more like a series of custom-built small towns. This phenomenon shows ...
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Great Customer Experience Starts with the Home Team

March 10, 2014
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Posted by: Shaun Collett
For the better part of a decade, I’ve been working on designing, building and configuring enterprise-wide reporting tools and platforms. In my current role, I ...
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