Do You Have a “Fresh Remote” Problem? A Curious Case of Customer Experience

August 14, 2017
Posted by: Jason Brooks
Upon checking into a particular hotel of a brand I had never stayed in before, I noticed on the nightstand a little white translucent bag labeled “Fresh Remote.” Sure enough, I could see the TV remote hermetically sealed inside. I immediately found myself in a paranoid state of questioning the cleanliness of my entire room rather than reflecting fondly on ...
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Great Customer Experience Starts with the Home Team

March 10, 2014
Posted by: Shaun Collett
For the better part of a decade, I’ve been working on designing, building and configuring enterprise-wide reporting tools and platforms. In my current role, I ...
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