Happy Holidays from LRW

December 18, 2017
Posted by: LRW
As 2017 comes to a close, we’d like to wish you and your loved ones a happy holiday season. Take a brief respite from the hustle and bustle and enjoy this holiday greeting. ...
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Facial Coding is not a Silver Bullet (and there are no silver bullets)

October 17, 2017
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Posted by: Abe Rutchick
Michael Sankey and Ken Roberts, in a recent Greenbook Blog (“The Fallacies of Facial Exploring Prophecy Feelings vs Facial Coding”), observe that over a third ...
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Modeling Outcomes in Baseball and Business

October 2, 2017
Posted by: Steve Karlin
For those of you who follow baseball, the Los Angeles Dodgers clinched a spot in the playoffs this past weekend. I predicted this outcome back ...
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DACA: Dreaming of a More Perfect Union

September 25, 2017
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Posted by: Dave Sackman
I recently joined about 800 other business leaders including Tim Cook from Apple, Jeff Bezos from Amazon, Mark Zuckerberg and Sheryl Sandberg from Facebook, Sundar ...
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Retail: Time to Blaze a New Trail

September 6, 2017
Posted by: Jeff Reynolds
To borrow from Clayton Christiansen, I had a “job to be done.” I’m soon heading out on an outdoor trip in the mountains where there ...
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Define ‘Normal.’ The Problem with Norms

August 25, 2017
Posted by: Jennifer Cruickshank
We’ve all been there: that moment when study results come back and someone on the team asks, “Do we have any industry norms to compare ...
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Do You Have a “Fresh Remote” Problem? A Curious Case of Customer Experience

August 14, 2017
Posted by: Jason Brooks
Upon checking into a particular hotel of a brand I had never stayed in before, I noticed on the nightstand a little white translucent bag ...
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Go the Extra Mile with Good CX

August 7, 2017
Posted by: Joan Cassidy
A few weeks ago, I spent almost two hours waiting in line to pick up a rental car at Boston Logan. Two hours is a ...
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Bring Your Child to Work Day 2017

August 3, 2017
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Posted by: Jessica Lopez
As we’ve been preparing for this day – our Annual Bring Your Child to Work Day – I have felt this great, warm feeling in ...
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New Year’s in July: Our 2017 Summer Book List

July 16, 2017
Posted by: Trish Smyth
Summer is here. Summer, of course, has its own set of challenges: the office vacation calendar gets complicated, every street in the city becomes a ...
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